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How We Handle Your Privacy

When you open an account with us, your personal information—from login details to withdrawal addresses—stays under our control and protected by encryption.

Encrypted account accessDANA, OVO, GoPay and QRISData retention policy
Explore the Lobby Read FAQ
situs pkv How We Handle Your Privacy
QUESTIONS ABOUT YOUR DATA

How to Request Access or Changes to Your Information

Live chat support Reach our team 24/7 via the chat icon in your account lobby. Ask about your data retention, request a copy of what we hold, or report privacy concerns—responses within an hour during peak hours.
Email request form Send a formal data-access request to our privacy inbox. Include your account username and the specific information you need. We respond within 7 business days with a summary of all personal data linked to your account.
Account settings page Update your phone number, email, or linked payment method directly in Settings > Personal Details. Changes take effect immediately for new transactions; ongoing withdrawals use your previous confirmed address.
HOW WE PROTECT YOU

Data Security and Retention Practices

Encryption on deposit and withdrawal

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. Your payment details are not stored on public servers; they pass through secured payment gateways where local law permits and are deleted after 90 days.

Two-factor authentication

Enable 2FA in your account Settings to require a code from your phone during login. This protects your funds even if your password is compromised. We support SMS and authenticator apps.

Cookie and tracking policy

Our site uses session cookies to keep you logged in and functional cookies to remember your language and chip preferences. We do not use tracking cookies for third-party ads. Clear your browser cookies anytime from Settings > Privacy.

Data retention timeline

We keep your account data for as long as your account is active, plus 12 months after closure. Chat logs and withdrawal receipts are archived for 3 years to handle disputes and comply with local verification rules.

Staff access controls

Only customer-support and security staff can view your personal data, and only to resolve your issue. All access is logged and audited. Payment information is never visible to game operators or marketing teams.

Contact privacy concerns

Report a suspected data breach or privacy violation directly to our Data Officer via [email protected]. We investigate within 48 hours and notify you of findings and remedies by email.

Frequently Asked About Your Data on situs pkv

Yes. Go to your Account Settings and select Download My Data, or email our privacy team at [email protected] with your username. We send a complete file within 7 days listing your name, contact details, banking records, and login history. Players in Jakarta and across Indonesia can access this the same way.

We retain DANA, OVO, GoPay and QRIS transaction records for 36 months to resolve disputes and meet local verification requirements in Indonesia. Your linked payment methods are stored securely in your account until you remove them, then deleted after 90 days. You can delete any saved payment method anytime in Settings > Payment Methods.

No. Your personal information stays within situs pkv. Game studios receive only a session token, not your name or banking details. Affiliate partners see only aggregate statistics (total players, games played), never individual account data. Where local law permits, we may share anonymized play data with compliance auditors.

When you request account closure in Settings > Close Account, we flag your data as inactive. Your profile, chat history, and deposits remain in our archive for 12 months to handle pending payouts and disputes. After 12 months, we delete all personal identifiers and keep only anonymized transaction summaries for accounting.

Live dealer streams are encrypted and transmitted only to your session. Dealers and stream operators cannot see your identity or balance—only your bets and chat messages. Game rounds are logged server-side to prevent fraud, but your real name is never attached to gameplay records.

Yes. Every promotional email contains an Unsubscribe link at the bottom. Click it and we remove your email from the marketing list within 24 hours. You'll still get transactional emails (deposit confirmations, withdrawal status, security alerts) because those are account notices, not marketing.

Log out immediately from all devices (Settings > Active Sessions > Sign Out Everywhere). Then contact our 24/7 support via live chat or email [email protected] with the time you noticed suspicious activity. We'll review login logs, reset your password, and block unauthorized access within the hour.

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