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Our Terms & Conditions Shape Your Account

When you open an account with us, you're agreeing to a straightforward set of rules that protect both you and our platform.

Deposit & Withdrawal RulesAccount Verification StepsDispute Resolution ProcessPayment & Security Standards
Explore the Lobby Read FAQ
situs pkv Our Terms & Conditions Shape Your Account
TERMS QUESTIONS

Get Help with Our Terms

Live Chat Support Open the chat widget in your account lobby. Our team answers term questions and account disputes 24/7. If you need to request a terms clarification or dispute a transaction, chat is the fastest path to a response.
Email Contact Send detailed term inquiries, account disputes or formal requests to our support email. We reply within 24 hours with a full explanation of the relevant term and next steps for resolution.
Telegram Support Join our Telegram channel for quick term updates and policy announcements. For urgent disputes or term interpretations, contact our Telegram support line for immediate escalation to the account team.
PROTECTING YOUR RIGHTS

How We Uphold These Terms

Account Verification

We verify your identity when you create an account and before your first withdrawal. This step protects you from unauthorized access and ensures withdrawals go to the account holder only. Verification usually takes under 30 minutes.

Transaction Logging

Every deposit, withdrawal and game round is logged in your account history with a timestamp and method. If you dispute a charge or transaction, we have the exact record to review. You can download your full history anytime from the account settings page.

Payment Security

Deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS transfers are processed through their official APIs, so no payment data sits on our servers. We never store your wallet credentials.

Dispute Resolution

If you dispute a charge or withdrawal, we investigate within 72 hours. You'll see the outcome in your support ticket with a detailed explanation. Appeals can be filed if you disagree with our finding.

Data Retention

We keep your account records, transaction history and support tickets for 24 months after account closure or inactivity. You can request deletion earlier where local law permits. Historical data is retained only for dispute resolution.

Policy Updates

If we change these terms, we notify you via email and in-lobby notification 14 days before the change takes effect. You can request clarification of any change through support. Continued account use means you accept the update.

Answers to Common Terms Questions

You can close your account anytime through the account settings menu. Any remaining balance will be withdrawn to your registered payment method within 2 business days. Once closed, you cannot reopen the same account, though you can contact support to request a new one after 30 days.

Once a withdrawal is confirmed and begins processing, it cannot be stopped or reversed. However, if the withdrawal fails or funds don't arrive within the stated timeframe, file a dispute through support. We'll investigate with the payment provider and restore funds if the error is on their side.

Verification means you provide an ID photo and proof of address. We use this to confirm you're the account owner and comply with payment regulations. Your documents are encrypted and deleted after 24 months. We never sell or share your data with third parties outside our payment processors.

Our terms prohibit opening multiple accounts using the same identity or payment method. If we detect duplicates, we close all related accounts and may forfeit any balance. This protects our platform and prevents fraud. Open only one account per person.

Report the error to support with your transaction ID and exact amount. We check the payment provider's records within 24 hours. If the error is ours, we correct it immediately. If the error is on the payment side, we provide you with the evidence to raise a claim directly with DANA, OVO, GoPay or QRIS.

Where local law permits, our standard terms apply. Where local law requires different handling — for example, in dispute resolution or payment protection — local law takes precedence. Contact support to confirm how our terms apply to your region.

Our terms are written in English for the Indonesia market. If you need clarification on any section, our 24/7 support team can explain terms in simple language via live chat, email or Telegram. We do not provide official translations but can translate sections on request.

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